Info CoronaVirus

28.09.2020

About the actual situation

For you, for us and for our staff too, the actual situation is not easy. An uncertain future and the desire of safety in our life are a big and unfamiliar challenge. No matter how strong the the safety measure will be - we will follow them strictly in order to guarantee you a safe holiday.

 

Loosened cancellation conditions

We want to support you in this difficult time, that's why we loosened our cancellation condition temporarily. Concering bookings for the summer 2020: In case you stay wouldn't be possible because of Covid-19, 7 days before you planned arrival the cancellation of your reservation is at no charge. The payed deposit will be shifted to you next stay or reimbursed.

GENERAL

Hygiene and cleanliness have always been our top priority and are now being intensified once again. Several times a day, all relevant surfaces in public areas are disinfected and cleaned.

  •     Check-in: You can conveniently send us your registration data online from home.
  •     Check-out: in order to shorten the time at the reception, we will send you your cost overview  by e-mail in advance on request. You pay conveniently and quickly at the reception or online.
  •     Disinfection: sufficient disinfectant is available in all areas
  •     In the hotel the usual distance rules apply
  •     Cleaning of the rooms - fresh cleaning utensils are used for each room (new cleaning rags and fresh cleaning water)
  •     Professional and special cleaning agents against viruses are used for disinfection. The products have an antibacterial and antiviral effect.
  •     The entire hotel laundry is professionally cleaned at the local trusted partner "Hotelwash" and undergoes environmentally friendly washing processes.
  •     The common rooms are organised in such a way that the guests have the possibility to keep the required minimum distance.

GASTRONOMY

Our employees wear a mouth guard. In the kitchen, everything is prepared with the utmost care as always. Surfaces are regularly disinfected, mouth protection and gloves are a matter of course.

  •     As usual, as many dishes as possible are served at the table
  •     Enjoy our large dining room, parlours, winter garden and sun terrace where we can keep the legal minimum distance between the tables
  •     At the table and at the bar you do not need a mouth guard
  •     At the buffet we ask you to wear a mouth guard out of respect
  •     On request, meals can also be served in the room (at extra charge)

WELLNESS

Our indoor and outdoor pool with countless sunbathing possibilities in the relaxation rooms make relaxation easy. Our various saunas await you for a sauna and the German Sauna Federation continues to recommend saunas. Due to the high humidity in the swimming pool the virus has no chance and also in the swimming pool water a transmission of the virus is not possible.

  •     Generous opening hours:
  •     Pool from 07.00 to 20.00
  •     Saunas from 15.00 to 20.00
  •     Massages and treatments will be carried out in compliance with the hygiene measures
  •     Due to the high hygiene standards, swimming pools can be used without hesitation, provided that the rules of conduct are observed.
  •     The water in the swimming pool is treated and filtered accordingly. This guarantees a 99.9% killing of germs.
  •     Provision of dispensers with hand disinfectants in the wellness areas.

ACTIVE PROGRAMME

Our spacious valley offers a lot of space for our guests.

  •     Our activity programme, indoor and outdoor, will take place as usual with the minimum  distance
  •     Supervised fitness and sports activities are moved to our spacious outdoor areas whenever possible.
  •     Additional offers & sports activities in the fresh air.
  •     local public transport by bus and train is fully guaranteed (free of charge with your Holidaypas.

Let us live and enjoy normality together again!
Your family Burger with team